IT Business Professional

Name: Changing the World, IT, Process and People
Address: San Antonio
Telephone: +1 951 902 9968

Knowledgeable problem solver, business strategist, and content developer looking to impact the world positively!

Let's connect!

(951) 902-9968

Welcome to my site!

There's much to see here. So, take your time, look around, and learn all there is to know about me. I hope you enjoy my site and take a moment and download my resume to review my experience in detail.

Mission Statement

My purpose is to positively transform the life of every person I encounter through knowledge, laughter, faith, and love.

About Me

Results-oriented IT Leader with 25+ years of experience in IT Service Management (ITSM), Program Management, cybersecurity, IT governance, and organizational leadership. Proven expertise in delivering large-scale technology transformations across diverse sectors, including finance, aerospace, healthcare, retail, and cybersecurity. Hold a Master's degree in Organizational Leadership and have strong competencies in business communication and stakeholder engagement.

Demonstrated success in bridging business objectives with IT capabilities by designing, implementing, and optimizing end-to-end workflows, enterprise systems, and technical tools. Deep hands-on experience with platforms including ServiceNow, JIRA, Cherwell, Asana, and Remedy, with a record of driving service delivery improvements, workflow automation, and module customization.

Career highlights include leading enterprise initiatives for top organizations such as Solis Security, CFC Response, Raytheon (Radar, Aircraft, and Thales), Kaiser Permanente, DirecTV, Ascension Health, and JPMorgan Chase. Skilled in IT strategy development, change management, KPI design, and process improvement to elevate operational efficiency and end-user experience.

A people-first leader passionate about team development, mentorship, and cross-functional collaboration: thrives in fast-paced, complex environments that require a strategic vision, innovation, and execution. Also dedicated to health and wellness, serving as a wellness advocate and coach, artisan soap maker, and gardener, bringing creativity, care, and balance into all aspects of life and business relationships.

Take a look at my resume

My Resume

Diane Parham Resume 2025 (pdf)

Download

Recommendations

“I had the pleasure of working directly with Diane during her time as a Change Management process owner at Ascension Information Systems, and her tremendous abilities never ceased to amaze me. Diane’s incredible adaptability and ability to work with the different layers of management across our ministries enabled her to successfully launch change management processes that unified the organization.”

Diane Doak‐Fisher, PMP, MAOL Technical Lead at Ascension Health

“I had the pleasure of hiring Diane at Ascension Health as our Change Manager and she was able to come in and evaluate the program and build and manage the change management environment. Working with Diane at Ascension Health for a period, she was then and is now, an accomplished and respected professional among senior management and her peers, coupled with talent in multiple areas and very detailed oriented. She is always eager to help and to learn and it is my honor and pleasure to write this endorsement on her behalf.”

Thaddeus Shegos Professional Services at ServiceNow .

Diane is truly a rare breed. She strikes the perfect balance between process guru and teacher. I have watched her create simple, efficient organizational processes where formerly chaos reigned. Diane has passion for everything she takes on and works tirelessly. A true asset to any organization.

Shannon Drost Solutions Director

KForce Advanced Services

“I had the pleasure of working with Diane from 2010 to 2015 collaborating on numerous ServiceNow and Change Management projects. I was particularly impressed with her ability to run Change Management solely by herself in an organization as large as Ascension Information Services, and one that seemed natural to her. Diane is very personable, dedicated, and a customer‐focused individual, and is definitely a charm to work with.”

Rayna Reid Senior ServiceNow Tool Administrator Ascension Health Information Services

Personality Traits & Work Ethic

Here's what I'm bringing to the table

Lead, motivate, inspire, and coach teams to reach their highest potential through strategic development and supportive leadership.
Expert in managing concurrent priorities across multiple high-impact projects while maintaining alignment with customer expectations and executive goals.
Proven success implementing enterprise platforms including ServiceNow, JIRA, Asana, and Cherwell, leading cross-functional teams through full project lifecycles.
Skilled in ITIL Process Framework, IT Service Delivery Strategy, and Service Level Management (SLA/OLA) to drive service excellence and operational efficiency.
Strong leadership in Agile, SAFe, and Scrum methodologies, including agile story development, sprint planning, and team facilitation.
Adept in designing and mapping workflows, architecting scalable process solutions for enterprise-wide adoption.
Deep expertise in IT Service Managementbilling operations, timekeeping utilization, monthly accounting workflows, vendor management, and month-end financial close activities.
Track record of successfully delivering IT Service Management, Program Management with a focus on timely delivery, budget adherence, and high-quality outcomes.
Flexible and focused professional who can seamlessly pivot between tasks and lead in fast-paced, dynamic environments.

Believe in yourself and all that you are. Know that there is something inside you that is greater than any obstacle.

Christian D. Larson

Skills

Methodologies, Systems and Platforms

ServiceNow, Remedy, Cherwell, JIRA, Confluence, Asana, ITIL v3, ITIL v4, COBIT, ISO, SaaS Reporting, Six-Sigma, and Prince2

IT Service Management

Methodologies, Systems and Platforms

IT Change Control Management, Incident Management, Problem Management, Release Management, Problem Management, Finance, Fixed Asset, SLA & OLA Management, Project & Portfolio ManagementDashboard Reporting, IT Budget Development

Program and Process Improvement

Methodologies, Systems and Platforms

Program and Process Improvement

Program Management, Process Architecture, Project Management, Vendor Management, Strategy Development, Road Map Building, workflow development, Team Building and Mentoring, Resource Planning, Budget Development

Continuous Service Improvement

Program and Process Improvement

Organizational Change Management, Governance, Quality Assurance, Customer Relationship Management

Audit and Compliance

Continuous Service Improvement

Culture Strategy and Diversity

Internal & External Audit Assessments, ITGC compliance and assessment, SOC 1 & 2 IT Risk Assessments, Internal ISO Auditor, SaaS Audit Reporting

Culture Strategy and Diversity

Continuous Service Improvement

Culture Strategy and Diversity

Specific training towards ICF Coaching certification. Diversity and, Inclusion, helping others breakthrough bias, and an ally for an Inclusive Culture

Awards, Certifications & Affiliations

Awards

2016 Harland Clarke Pillar of Excellence Award for “Customer Focus”

Certifications

ITIL v3
ITIL v4
ITIL Practitioner
SHRM - CP
ATD
ICF

Who am I outside of the office

Outside of the office, I'm deeply committed to wellness, creativity, and community. I'm an avid hiker and walker who enjoys connecting with nature as part of my daily rhythm. I regularly volunteer my time to support small business owners—whether they're launching a startup, revamping an existing business, or navigating brand and content development. I also serve as a volunteer at my church whenever there's a need, offering my time and talents where they can make a difference.

I'm passionate about personal growth and am a lifelong learner who gravitates toward books and content that challenge me to think, lead, and live better—for myself and for those I encounter. I'm also the proud owner of a holistic skincare and soap artisan business, where I create all-natural soaps, oils, and bath products. It's my creative outlet and a source of deep joy and peace. Additionally, I am passionate about furniture restoration—breathing new life into discarded pieces and giving them a renewed purpose and beauty.

Let's Connect!

Are you interested in learning more about how my skills and experience can help you?

Drop me a line, and let's chat!

, San Antonio, TX 78254, USA

951-902-9968

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